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Customer Services Team Leader

Job Title: Customer Services Team Leader
Contract Type: Permanent
Location: Thailand
Industry:
Salary: other allowance
Reference: 31109_1610094352
Contact Name: Niramon Deepradit
Contact Email: niramon.d@criterionasia.com
Job Published: January 08, 2021 15:25

Job Description

Key Responsibilities | Deliverables

  • Responsibility to manage assigned customers' orders from incoming order, delivery until the invoice is settled.
  • Customer consultation for specific problems or information seeking.
  • First evaluation of claims and forwarding to technical customer service, sales manager, sales representative, quality management.
  • Conduct active selling actions and support any incoming customers inquiry. Support sales as interface between internal and external departments.
  • Manage Customer Services Team to support customer and process order or inquiry smoothly.
  • Handling service quality & product quality complaint.
  • Order handling; to Provide product and delivery information; substitution offerings (e.g. on non-available products); up selling; cross selling; offer additional products to customer; support delivery in full and on time
  • Support on quotations processing
Experience | Skill Requirements
  • 7 years of experience in customer service, especially in Manufacturing industry
  • Work on sales forecast processes, S&OP processes, order to invoice processes and a general knowledge of manufacturing/distribution processes.
  • Capacity of building and maintaining good relationship with existing clients.
  • Capacity to organize and to prioritize.
  • Good in English communication skill
  • Experiences to use SAP system is preferred.
Please note that we can only accept applications from Thai citizens, only those who are shortlisted will be contacted. If you would like to apply for this position, please send your CV by click "Apply Now"

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