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Digital Product Manager | Quick Service Restaurants

Job Title: Digital Product Manager | Quick Service Restaurants
Contract Type: Permanent
Location: Bangkok, Thailand
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 239af86614d7ef706a06_1502265176
Contact Name: Matthew Zavadil
Contact Email: matt.z@criterionasia.com
Job Published: August 09, 2017 14:52

Job Description

This Product Manager serves as the Digital Voice of the Customer & Champion of the Consumer Experience for this collection of Quick Service Restaurants.

The Product Manager's key responsibilities center around the digital Customer Experience - defining | shaping | delivering | enhancing all of the digital channels & assets used to engage customers and build & measure satisfaction. As Product Manager, the individual will work collaboratively with the user community & Agile development team members to realize the overall product vision.

The ideal Project Manager candidate will come from an IT | Technology background, having development and/or Digital Project Management experience in Agile environments, complemented with Digital Marketing and Branding experience. Industry experience in the Retail, F&B Retail or QSR segments is ideal.

Key Responsibilities | Deliverables

  • Help determine & shape the overall Digital Engagement environment for the 3 QSR brands, via market & competitive research as well customer requirements capture
  • Capture detail level of requirement from stakeholders and customers
  • Create, prioritize and maintain the Digital Product backlog
  • Build and maintain relationships with key Customers & Stakeholders
  • Clearly communicate the business requirements to the Agile Development Team
  • Product backlog management, including defining user stories and prioritisation
  • Help the Scrum Master organize Sprint Review Meetings
  • Facilitating development by working with design and UI | UX teams to ensure the developers have the requisite detail to keep performing iterations
  • Constantly monitoring progress, looking for ways to improve the product and make adjustments based on strategic goals

Experience | Skill Requirements

  • 5+ Years in IT Consulting | Software Development | Digital Project Management | Digital Marketing| Product Manager Space
  • Demonstrable experience of working in an Agile | SCRUM environment, ideally as a Product Owner | Manager
  • Senior software development or management experience with deep technical competence
  • Digital Marketing & Brand Experience
  • Excellent Communicator, Collaborator & Motivator
  • Fluent in Thai | Near-fluent in English