This Product Manager serves as the Digital Voice of the Customer & Champion of the Consumer Experience for this collection of Quick Service Restaurants.
The Product Manager's key responsibilities center around the digital Customer Experience - defining | shaping | delivering | enhancing all of the digital channels & assets used to engage customers and build & measure satisfaction. As Product Manager, the individual will work collaboratively with the user community & Agile development team members to realize the overall product vision.
The ideal Project Manager candidate will come from an IT | Technology background, having development and/or Digital Project Management experience in Agile environments, complemented with Digital Marketing and Branding experience. Industry experience in the Retail, F&B Retail or QSR segments is ideal.
Key Responsibilities | Deliverables
- Help determine & shape the overall Digital Engagement environment for the 3 QSR brands, via market & competitive research as well customer requirements capture
- Capture detail level of requirement from stakeholders and customers
- Create, prioritize and maintain the Digital Product backlog
- Build and maintain relationships with key Customers & Stakeholders
- Clearly communicate the business requirements to the Agile Development Team
- Product backlog management, including defining user stories and prioritisation
- Help the Scrum Master organize Sprint Review Meetings
- Facilitating development by working with design and UI | UX teams to ensure the developers have the requisite detail to keep performing iterations
- Constantly monitoring progress, looking for ways to improve the product and make adjustments based on strategic goals
Experience | Skill Requirements
- 5+ Years in IT Consulting | Software Development | Digital Project Management | Digital Marketing| Product Manager Space
- Demonstrable experience of working in an Agile | SCRUM environment, ideally as a Product Owner | Manager
- Senior software development or management experience with deep technical competence
- Digital Marketing & Brand Experience
- Excellent Communicator, Collaborator & Motivator
- Fluent in Thai | Near-fluent in English