Job Description
Role Overview
Our client is one of the world's largest shipping line. The Documentation Manager will provide excellent service on all aspects of documentation matters; plan, manage and control the Documentation Department. Core responsibilities also include establishing, reviewing, and achieving Organizational Objectives relating to Documentation.
Key Responsibilities | Deliverables
- Overseeing, planning, managing, and controlling Documentation Department to ensure a high quality of service and customer satisfaction
- Establishing, reviewing, and ensuring Documentation Department complies with Principal and Local Authority's requirements
- Ensuring customers, overseas agents, and principal's inquiries are answered and expectations are met
- Providing guidance and mentoring to employees on all Documentation matters
- Ensuring customers receive excellent customer service and trouble-free delivery of their consignments
- Monitoring DTX submission and Manifest corrector and ensuring issuance is on time
- Monitoring and submitting COD report to GVA
- Doing Monthly Documentation management reports of B/L, D/O, KPI & M/C statistics
- Managing key customer relationships and expectations
Experience | Skill Requirements
- Bachelor's Degree or qualified professional
- Minimum 5 years management experience in the shipping industry
- Import and Export Shipping Documentation, Customer Service experience or related forwarding and / or logistics experience in a similar capacity
- MS Office Applications.
- Customer Service oriented
- Manage and measure work performance
- Excellent communication, interpersonal and presentation skills
- Organised and process oriented
- Ability to multi-task and deal with and manage multiple stakeholders at management level
- Work well under pressure in a fast-paced and professional environment
- Strong Analytical Skills
- Ability to work independently
Please note that we can only accept applications from candidates with current working permission in Thailand, and that due to the expected high application rate, only those who are shortlisted will be contacted.
