Engineering Service Manager - Planner

Job Title: Engineering Service Manager - Planner
Contract Type: Permanent
Location: Chachoengsao Province, Thailand
Salary: Negotiable
Reference: 30655_1567761739
Contact Name: Baptiste Rozotte
Contact Email:
Job Published: September 06, 2019 16:22

Job Description

Job description:

  • Service Planner role for Field Service and Workshop
  • Manage, Organize Plan and Coordinate the field and workshop in according to service orders and/or customer schedule on daily basis, with Financial Impact.
  • Serve as information liaison between the service staffs and customers - providing regular updates to customers regarding service that is in process.
  • Report completed service jobs and/or problem areas to the service operation manager.
  • Advise the customer as required preventive maintenance or necessary repairs activities.
  • Report all visit details to the customer and recommend improvements whenever necessary.
  • Maintain regular contact with customers to identify the customer's requirement, analyze their demands and deliver gap closure plan.
  • Implement the operation globally standard way i.e. Service Calibrator software, Preventive Maintenance check list, Repair report and Check list, EasyStart (Start-up) Report.
  • Be responsible for Cost and profit control for all Tool Cover Protect contracts.

Experience requirements:

  • Bachelor's Degree in Electrical/Mechanical or Mechatronic Engineering
  • 5-7 years of service managing Planning Control experiences.
  • Knowledge Planning, Organize and Strong to control Technician and analyzing skills.
  • Communicable in English

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