Job Description
The ideal IT Manager candidate will drive the implementation, roll-out and support of the Point-of-Sale (POS) solution for this iconic Thai Luxury Personal Goods brand.
This IT Manager is responsible for work planning, milestone coordination, POS solution design & rollout, and Change Management (user training) for the 35 store/70 terminal footprint. Ongoing application support and team leadership (5 team members) is also part of the remit. The POS Manager maintains overall responsibility for both solution delivery & SLA-driven support outcomes.
Key Responsibilities | Deliverables
- Maintain overall responsibility for POS Solution Implementation, Rollout & Support from conceptual design thru successful delivery/deployment thru ongoing support.
- Manage POS system roadmap, prioritized project workplans and project resources/consultants
- Manage and understand user requirements, system requirements, specifications, costs and timelines
- Manage via appropriate project delivery methodology (e.g. Plan > Analyze > Design > Build > Test > Deploy)
- Manage user training course development, delivery and ensure capable & enabled in-store users
- Troubleshoot software and system designed
- Build capable delivery & support team in POS solution stack (LS One - on-premise)
Key Requirements
- Bachelor Degree in Computer Science | Engineering | Equivalent Technical
- 5+ Years of IT Implementation and/or Support experience
- 3+ Years of Point-of-Sale (POS) solution implementation & support
- Good Analytic Thinking and Problem Solving
- Strong Time & Team Management
- Good Decision making skill
- Good Command of both written and spoken English
- Strong People & Communication skills
- Retail industry Experience
