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Regional Service Engineer - Aquaculture Equipment

Job Title: Regional Service Engineer - Aquaculture Equipment
Contract Type: Permanent
Location: Thailand, Thailand
Industry:
Salary: Negotiable
Reference: 30603_1562834802
Contact Name: Mark Pandey
Contact Email: mark.p@criterionasia.com
Job Published: July 11, 2019 15:46

Job Description

Responsibilities

  • Assures that regional customer requests are handled on a timely basis.
  • Assures that quotations are prepared, sent and followed-up.
  • Assures that job order plan is created, communicated and executed.
  • Assign Field service personnel. Decides on requests from other regions.
  • Monitor progress of jobs to be sure that customer is satisfied, and quality work is maintained.
  • Assures that field paperwork is completed and sent on a timely basis.
  • Review and critique field service reports. Assure that recommendations in report are followed-up.
  • Service job follow-up to be sure the customer experience is excellent
  • Plan regional capacity and recruiting recommendations.
  • Active recruiting presence and primary decision maker in recruiting candidates.
  • Maintains training, development and career path programs for each field service employee
  • Actively pursue an improved service culture in region.
  • Solely responsible for regional evaluation, critique and discipline of field service team members.

Requirements:

  • Along with a high school diploma or equivalent, technical education/experience is required. An Associates or bachelor's degree is preferred.
  • 5+ years of field technical experience
  • Solid communication and presentation skills
  • Proficiency in verbal and written English is required
  • Strong computer and digital application skills