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SalesForce Consultant

Job Title: SalesForce Consultant
Contract Type: Permanent
Location: Bangkok, Thailand
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 56a0f5ff77a53de4f174_1502100044
Contact Name: Alisa Pudkeaw
Contact Email: alisa.p@criterionasia.com
Job Published: August 07, 2017 17:00

Job Description

Role Overview

The SalesForce Consultant (i.e. Functional Architect) will be based in Bangkok and be part of the growing SalesForce ASEAN practice for this international IT Consulting company. He or she will serve as a functional specialist to the sales & delivery team on SalesForce.com, Sales Cloud, Marketing Cloud and Service Cloud Platforms. With a broad background, the ideal candidate will be comfortable discussing and demonstrating all aspects of the platforms including, but not limited to, business processes and users.

Key Responsibilities | Deliverables

  • Work with the management and business teams to help identify significant process opportunities and present ROI
  • Drive major process re-engineering efforts by:
    • Leading business owners to define process future state and ROI
    • Proposing a roadmap of specific focused projects/actions to achieve the desired future state by implementing the proposed changes
    • Participating in projects to map existing processes; lead the definition/documentation of the to-be processes; define/document tool requirements, data changes, business rules, metrics, and training to achieve "to be" process.
    • Work with Business Systems and IT teams as needed on functional specs and test scripts
    • Work with business and other functions as needed on process implementation planning including job roles/incentives; UAT; training; and metric gathering
    • Data and processes analysis, swim-lane/process diagramming
  • Conduct business process design workshops
  • Develop and defining business requirements, workflow design, processing mapping, functional specifications, gap analyses, and use cases
  • Interact with business owners and IT Teams (Oracle, SalesForce.com, EDI, Web) to ensure the system solutions meet the functional requirements
  • Work across all business areas, which may result in focus on a particular area for a period of time
  • Perform detailed analysis of business and technical processes and requirements
  • Review, recommend and implement available or industry standard tools and technologies as appropriate to deliver process optimization solutions

Experience | Skill Requirements

  • Ideal candidate will have experience in consulting organization with a total of 10+ years' experience leading major programs/projects in a complex, global corporate setting
  • Candidates must have project management experience and the ability to handle client interactions at senior level, and lead project discussions. PMP certified candidates are preferred
  • 3+ years of experience of SalesForce.com implementation and management of business automation solutions within the front office domain (CRM - SFA / Marketing / Service, PRM etc.)
  • Practical and hands-on experience in implementing, managing SalesForce.com solutions for SFA, Marketing, PRM, Service modules
  • Understanding of Sales Cycles, Sales Models, Sales Tools, end-to-end business processes (front-office and back-office), and implementation of these within CRM and ERP systems for:
    • Partner Relationship Management
    • Account Management
    • Opportunity Management
    • Deal / Account Registration
    • Quoting
    • Order Management
    • Service Renewals
    • Web-based self-service portal
    • B2B transactions: EDI
  • Experience in designing and developing automation solution to deliver business value
  • Must be a self-starter, motivated individual who works well under pressure
  • Ability to multi-task, prioritize and coordinate tasks to meet multiple deadlines
  • Effective communication skills with all levels of management
  • Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes
  • SalesForce.com Certification in Administrator (ADM-201), Sales cloud and Service cloud Consultant
  • Able to work with geographically dispersed team across different time zones effectively
  • Able to travel at short notice for projects
  • Bachelor's Degree with Computer Science. Candidates with an MBA would have advantage

Please note that due to the expected high application rate, only those who are shortlisted will be contacted.

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