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Systems Administrator L2 - Linux | Windows

Job Title: Systems Administrator L2 - Linux | Windows
Contract Type: Permanent
Location: Bangkok, Thailand
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 7bf37c680220fe5e698f_1516093972
Contact Name: Matthew Zavadil
Contact Email: matt.z@criterionasia.com
Job Published: January 16, 2018 16:12

Job Description

The ideal Systems Administrator will be responsible for technical support (Level 2) of Network and Server Infrastructure for this leading North American provider of IT solutions & services, which has its global delivery & support center located in downtown Bangkok.

The Systems Admin professional must ensure high availability of critical systems and network infrastructure across multiple client environments running Linux and/or Windows - which may be on-premise or on-the-cloud (AWS) - by use of monitoring and support tools and best practices (ITIL).

As this role is servicing customers in North America, English & French communication is required.

This role is open to both Thai & Foreign nationals.

Key Deliverables:

  • Provide support in production support client issue resolution via ticketing system, phone and e-mail.
  • The documentation, analysis, implementation, testing or modification of network infrastructure based on design specifications.
  • Server (File | App | Database) installation, maintenance, break/fix, documentation and support.
  • Set up & manage Linus & Windows environments in data centers and AWS.
  • Troubleshoot & diagnose Website and Backend Server issues | Internet Connectivity & ISP issues | Cisco & Cient network equipment issues.
  • Network maintenance, issue resolution and support.
  • Ensure redundancy and stability for all critical systems.
  • Escalate/communicate issues and concerns as necessary.
  • Must work independently and in a group to manage full scope of responsibilities with minimal supervision.

Education | Experience:

  • Degree in Computer Science, Computer Engineering or Similar Technology degree
  • Solid understanding of TCP/IP | Windows & Linus OS | DNS | IIS & Apache Web Servers | MS SQL & MySQL Database Servers |
  • At least 3 years of experience in Information Technology preferably in Infrastructure or Systems Support domain | 3+ years IT Systems Support or IT Infrastructure Support
  • Experience working with Microsoft and Linux operating systems
  • English & French competency

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